Regulatory & Complaints Information

Our Approach

• We aim to resolve all concerns fairly, courteously, and in a timely manner.
• Our complaints procedure is clear, accessible, and available to all clients, staff, and members of chambers, including mediators.
• All complaints are handled with sensitivity and in strict confidence, including during the investigation process.
• Timeframes for responses are communicated clearly and adhered to wherever possible.

We understand that issues can occasionally arise, and our goal is to address and resolve them constructively and professionally.

If you have concerns about harassment, discrimination, or victimisation, we encourage you to report them to us at the earliest opportunity.

Making a Complaint

You can view and download our full Complaints Procedure [link], which includes details on:

• How to raise a complaint
• The steps we will take to investigate it
• How and when you can expect a response
• Further support available if you’re not satisfied with the outcome

Legal Ombudsman (LeO)

If you are not satisfied with our response, you may be entitled to refer your complaint to the Legal Ombudsman [https://www.legalombudsman.org.uk/information-centre/data-centre/ombudsman-decision-data/]—an independent body that investigates complaints about legal services.

0300 555 0333 
Visit their website to view decisions data here

This data shows which providers received an ombudsman decision in the past 12 months and whether a remedy was required.

Regulation

All barristers at Civitas Chambers are regulated by the Bar Standards Board (BSB)

You can search the Barristers’ Register [link: https://www.barstandardsboard.org.uk/for-the-public/search-a-barristers-record/the-barristers-register.html] to check:

1. Whether a barrister has a current practising certificate
2. Any disciplinary findings made by the BSB

Alternatively, you can contact the BSB directly on 0207 611 1444 for more information.